Aqua-Vu | Underwater Viewing System

Return Policy

ONE YEAR LIMITED WARRANTY
Outdoors Insight, Inc warrants its products to be free from defects in materials and workmanship for one year from the date of purchase. This warranty applies to customers who properly fill out, clip, and return the warranty card included on the back of the manual. Failure to complete and return the warranty card voids the warranty. Outdoors Insight Inc, will, at its sole discretion and without charging the customer,repair or replace any components that fail in normal use. Failures due to abuse, misuse, or unauthorized alteration or repair, are not covered. Cut cables are not covered. The warranty is valid only for the original owner who purchases the unit from an authorized dealer. ( Ebay or other internet purchases are not qualified for warranty).

HOW TO OBTAIN SERVICE
Please contact the factory for a return authorization number ( RA# ). No service returns will be accepted without this pre-return authorization, which must be clearly marked on the outside of the package. Outdoors Insight Inc retains the exclusive right to repair or replace the unit at its discretion.

The customer is responsible for shipping costs associated with returning the unit to Outdoors Insight. Outdoors Insight will pay for shipping the repaired unit back to the customer when the unit is still in the 1 year warranty period. A shipping & handling charge will apply for service repairs made beyond the 1 year warranty period. After obtaining a return authorization number, the unit should be securely packed and shipped ( “pre-paid freight” and insured ) to Outdoors Insight at: